We are looking for a proactive, customer-friendly, and tech-savvy shop assistant to support our growing online store specializing in shoes, hair products, and fashion accessories. The role involves assisting customers online and offline, processing orders, managing stock, keeping basic sales records, and ensuring smooth day-to-day operations of the e-commerce shop.
Key Responsibilities
- Respond to customer inquiries via WhatsApp, social media, phone, and email in a professional and timely manner.
- Guide customers on product selection, availability, sizes, and delivery options.
- Process and fulfill online orders, including packaging and coordinating with delivery/rider services.
- Record daily sales transactions and maintain simple bookkeeping records (cash, M-Pesa, and bank).
- Assist with preparing sales reports, expense records, and stock reconciliations.
- Update product listings, prices, and stock levels on e-commerce platforms and social media.
- Handle customer complaints, returns, and exchanges in line with company policy.
- Working with social media specialist in support of posting products, promotions, and engaging with followers on social media.
- Keep the shop and inventory organized and assist in stock-taking.
Qualifications & Skills
- KCSE Certificate or equivalent; diploma in sales, marketing, accounting, or IT is an added advantage.
- Basic knowledge of bookkeeping, record-keeping, or cash reconciliation.
- Experience in retail, e-commerce, or customer service preferred.
- Comfortable using smartphones, computers, and social media platforms (Instagram, Facebook, TikTok, WhatsApp Business).
- Strong communication and interpersonal skills.
- Basic math and analytical skills.
- Honest, reliable, and highly organized.
- Ability to multitask and work in a fast-paced environment.
Personal Attributes
- Passionate about fashion, beauty, and online sales.
- Friendly, approachable, and customer-oriented.
- Tech-savvy and eager to learn.
- Detail-oriented, proactive, and responsible with money.
How to Apply
If you meet the above requirements and are excited about the opportunity, send your CV and cover letter to vacancies@jantakenya.com with the subject line: “Shop Assistant”.
Application Deadline: 29th September 2025